Handles inbound calls with natural conversation, real-time intent detection, and intelligent escalation—resolving common issues instantly while seamlessly transferring complex cases to human agents with full context.
"We get 4,000 calls a day. About 2,800 of them are simple—password resets, balance checks, shipping status. Things that take 90 seconds once you actually get to an agent. But getting to an agent? That's the problem. Average hold time is 12 minutes. So customers are waiting 12 minutes for a 90-second answer. And they're furious by the time they get through. Our agents spend the first minute calming people down before they can even help. We've run the numbers. We spend $2.4 million a year on agents handling calls that could be automated. That's not including the hold time, the frustration, the customers who hang up and churn. We've tried IVR systems—'press 1 for billing, press 2 for support'—but customers hate them. They mash 0 until they get a human. The technology wasn't good enough. But these new voice AI systems? They actually work. They sound human. They understand context. They can actually resolve issues, not just route them. That changes everything."
— VP Customer Service, E-commerce Company (4M customers)
Deploy an AI voice agent that handles inbound calls with natural conversation, identifies customers instantly, resolves common issues autonomously, and transfers complex cases to humans with full context—no hold times, no frustration, no limitations.
Human-quality voice with natural speech patterns, appropriate pauses, and emotional intelligence. Customers forget they're talking to AI—until they notice there's no hold time and the agent already knows who they are.
Common issues resolved in seconds. Password resets, account lookups, status checks, FAQ answers—handled automatically with system integrations. No wait, no transfer, no callback. Just answers.
Complex issues routed to the right human with complete context. Full transcript, detected intent, attempted solutions, customer sentiment—everything the agent needs to help immediately without asking "how can I help you?"
Human-quality speech synthesis with natural intonation, pacing, and emotion.
Advanced speech-to-text with noise handling, accent recognition, and context awareness.
Real-time understanding of caller needs with context awareness and confidence scoring.
Instant customer identification with full account context and history.
Direct integration with backend systems to resolve issues without human intervention.
Seamless handoff to human agents with complete context and conversation summary.
Customer locked out of account after failed login attempts. Previously: 12-minute hold, transferred twice, 8-minute call. Now: instant answer, verified identity, resolved in 90 seconds.
"Hi, I'm calling because I can't log in to my account." — "Hi Michael, I can see you're calling from TechStart. I notice there were several failed login attempts which triggered a security lock on your account. I can unlock that right now and send a password reset to michael@techstart.com. Should I do that?" — "Yes please." — "Done. You'll receive an email in the next minute. The link expires in 24 hours. Is there anything else I can help with?" — "No, that's it. Thanks." — "You're welcome. Have a great day." [Call duration: 1:23]
E-commerce company receiving thousands of "where's my order" calls daily. Voice agent handles all status inquiries with real-time tracking integration.
"Hi, I want to check on my order." — "Of course, Sarah. I can see your recent order #78234 placed on December 5th. It shipped yesterday via FedEx and is currently in transit. Based on the tracking, it's expected to arrive tomorrow, December 9th, by end of day. Would you like me to send you the tracking link by text?" — "Yes, that would be great." — "I've sent it to the phone number ending in 4523. You'll receive it in a few seconds. Is there anything else?" — "No, thank you so much!" — "Happy to help. Enjoy your order!" [Call duration: 0:47]
Customer calls with billing dispute requiring human review. Voice agent gathers information, documents issue, and transfers to billing specialist with complete context.
"Transferring to Billing Specialist. Customer: Jennifer Walsh, Enterprise account ($180K ARR). Issue: Disputed charge of $4,200 on November invoice. Customer claims: Service was down for 3 days (Nov 12-14), SLA credits not applied. Verification: Outage confirmed in system logs (Nov 12 14:23 - Nov 14 09:17). SLA: 99.9% uptime guarantee with service credits. Credit calculation: 72 hours downtime = ~10% monthly credit = ~$1,500. Customer sentiment: Frustrated but reasonable. Previous interactions: None in last 90 days, generally positive history. Recommended action: Apply SLA credit + goodwill gesture. Suggested opener: 'Hi Jennifer, I've reviewed your account and can see the outage from November 12-14. You're absolutely right that SLA credits should apply. Let me calculate that for you right now.'"
Software company needs 24/7 support but can't justify overnight staffing. Voice agent handles all after-hours calls, resolving 72% and queuing the rest for morning.
"Hi, our integration stopped working and we have a demo in 6 hours." — "I understand how urgent that is, David. Let me help you right away. I can see your API integration with Salesforce. What error are you seeing?" — "It says authentication failed." — "I see the issue. Your API token expired yesterday. I can generate a new token right now and walk you through updating your configuration. This should take about 3 minutes. Ready?" — "Yes, please." — [Walks through configuration] — "Your integration is now connected. I've run a test and it's working. You're all set for your demo." — "Thank you so much. I thought I'd have to wait until morning." — "Happy to help anytime. Good luck with your demo!" [Call duration: 4:12]
Support in 30+ languages with native-quality pronunciation and cultural awareness.
Live dashboards showing call volume, resolution rates, sentiment trends, and escalation patterns.
Secure payment handling with automatic PCI-DSS compliant data masking.
Automatic call summaries with key points, actions taken, and follow-up items.
Customizable voice personalities to match your brand tone and customer expectations.
Intelligent overflow handling with estimated wait times and callback options.
Bi-directional sync with your CRM for complete customer context and activity logging.
Proactive outreach for appointments, reminders, surveys, and follow-ups.
Voice biometrics and behavior analysis to identify potential fraud attempts.
Reports to: Contact Center Manager
Availability: 24/7/365
Scope: All inbound voice calls
Complete specification including voice configuration, intent library, and escalation rules.
Download .docxConfigure voice personas, customize intent library, and define escalation thresholds and routing rules.
Pay once. Own the asset. Full source code. Deploy on your infrastructure.
All call recordings, transcripts, and customer data never leave your infrastructure.
New voice models, intent improvements, and integration updates.
Configure voice personas, intents, actions, and escalation rules.
Deploy the Voice Support Agent on your infrastructure. Human-quality voice. Instant resolution. 24/7 availability. Zero hold times.
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