Deploy autonomous support agents across every channel—voice, chat, email, social—on your infrastructure. Customer conversations never leave your environment. Resolution quality stays consistent at any scale.
The cycle never ends: hire, train, lose, repeat. Meanwhile, customers wait, context is lost, and every interaction starts from zero. The thread between customer intent and resolution breaks.
Deploy autonomous agents that handle volume while your human team focuses on complex, high-value conversations.
Real-time context switching and automated responses eliminate manual data retrieval across channels.
Unified knowledge access means agents—human or AI—resolve issues the first time, every time.
Automating repetitive responses frees your team for conversations that actually need human judgment.
Reduced cognitive load and system-hopping cuts burnout. Better tools mean people stay longer.
We treat support agents like new hires—with defined roles, escalation paths, and boundaries. They earn autonomy by proving they meet your standards.
Define what "good" looks like. We write the Agent Job Description together: which queries it handles, how it escalates, what tone it uses, what it's never allowed to do. Your brand voice. Your compliance rules.
Deploy Loom on your infrastructure. Connect to your CRM, ticketing system, and knowledge base. Build agent logic with Weaver—capturing how your best reps actually handle conversations.
You own the agents, the integration code, and the conversation history. Your team is trained to operate and extend. Weaver transfers to you—build the next agent without us.
Start fast with Marketplace agents. Build deep with Weaver for custom workflows. Either way, customer data stays on your infrastructure.
Stitches every customer interaction across every channel into a single conversation. Customer switches from chat to phone to email—context follows seamlessly. Zero repetition. Full journey visibility. VIP recognition instant.
73% auto-resolution. Zero context lost. 45% faster resolution. All data stays yours.
Human-quality voice with natural conversation. Handles inbound calls, detects intent, resolves common issues instantly, and transfers complex cases to humans with full context. 24/7 coverage. Zero hold times.
68% auto-resolution. Call recordings stay on your infrastructure. Your telephony stack.
AI copilot for human agents. Surfaces relevant knowledge, suggests responses, provides customer context, tracks sentiment, and enables one-click actions—so every agent performs like your best agent.
40% faster handle time. 23% higher CSAT. 60% less training time. Your knowledge base.
Reads, understands, and routes incoming emails to the right team instantly. Intelligent classification, customer-aware prioritization, and auto-replies for common questions. Zero manual sorting.
94% routing accuracy. 35% auto-resolved. <30s processing. Your rules, your queues.
Automatically creates complete, enriched tickets from any conversation. Accurate categorization, customer context lookup, duplicate detection, and proper routing—agents start helping instead of documenting.
100% auto-created. 23% duplicates caught. <5s creation. Your CRM, your taxonomy.
Reviews 100% of conversations against your quality scorecard. Identifies coaching opportunities, compliance risks, and top performer patterns. Real-time feedback. Consistent scoring. Complete coverage.
100% coverage vs 2% sampling. 94% accuracy vs human QA. Your scorecard, your rules.
Loom deploys as an intelligent layer above your existing systems—not a replacement. Connect to your current tools through standard APIs and the Model Context Protocol (MCP). Same security. Same logging. Same reliability guarantees.
Your best support reps know things that aren't in the knowledge base—how to handle the angry customer, when to escalate, what tone works for which situation. That expertise usually walks out the door when they leave.
Weaver captures it. Our engineers sit with your domain experts. Weaver translates how they actually handle conversations into agent logic that runs at scale. Custom agents in weeks, not months.
You own the agents outright—one-time purchase, full source code. Annual Assurance keeps your platform secure with updates to Sentinel and Gateway.
Pay once. Own the asset. Full source code on Google ADK. Cloud-agnostic. Fully portable.
Deployed on your infrastructure. Customer data never leaves your environment.
Security updates (Sentinel), model compatibility (Gateway), and platform support. You own agents; you subscribe to safety.
Build future support agents independently. Your team trained to operate and extend.
30-minute architecture review. We'll identify your first support agent and map the path from thread to fabric. 4-8 weeks from kickoff to production.
Book a Review