Handles password resets, access requests, software installations, and common IT issues automatically. Employees get help in seconds instead of hours. IT teams focus on real problems. All on your infrastructure.
"We tracked it. Average time to resolve a password reset: 4 hours 12 minutes. Not because it takes 4 hours to reset a password—it takes 30 seconds. It takes 4 hours because the ticket sits in a queue while IT works through other tickets. Four hours of lost productivity. Multiply by 200 password resets a month. That's 800 hours of employees sitting around waiting to work."
— Director of IT Operations, Financial Services (2,500 employees)
Deploy an AI helpdesk that resolves common IT issues in seconds—password resets, access requests, software installations—while routing complex issues to the right human with full context.
Employees chat in Slack, Teams, or a web portal. Natural language understanding. No ticket forms. No waiting in queue. Issues resolved in the conversation—often in under 2 minutes.
Integrates with AD, Okta, JAMF, ServiceNow, and more. Resets passwords, provisions access, installs software—all automatically. Identity verification built in. Audit trail for everything.
When human help is needed, routes to the right team with full context. No re-explaining. No ticket ping-pong. L2/L3 engineers get pre-diagnosed issues with suggested solutions.
Password resets, account unlocks, MFA issues, SSO problems. Identity-verified self-service.
Application access, shared drives, distribution lists, security groups. Manager approval workflows.
Installation requests, license allocation, version updates, compatibility issues.
Equipment requests, troubleshooting, warranty claims, peripheral setup.
VPN connectivity, Wi-Fi issues, network drive mapping, proxy configuration.
Outlook issues, shared mailboxes, calendar permissions, email signatures.
New hire account setup, equipment provisioning, access bundle activation.
Account deactivation, access revocation, equipment return coordination.
Monday morning. Employee locks themselves out after a long weekend. Old process: submit ticket, wait 4 hours. New process: instant.
Sales rep needs Salesforce access. Old process: submit ticket, IT asks manager, 2 days later. New process: same day.
Developer in Singapore hits VPN issue at 11 PM local time. US IT team is asleep. Old process: wait until tomorrow.
New hire starts Monday. They need 15 accounts, software, and equipment. Old process: IT scrambles, days to be productive.
Natural language chat via Slack, Teams, or web. No forms. No ticket IDs. Just describe the problem.
Okta, Duo, Azure AD MFA integration. Verify identity before sensitive actions. Secure self-service.
Password resets, account unlocks, access provisioning, software installs—all automated via APIs.
Manager approvals via chat. Policy-based routing. Automatic escalation for exceptions.
Learns from resolved tickets. Surfaces relevant articles. Gets smarter over time.
Routes to the right team based on issue type, skills, availability. No ticket ping-pong.
Real-time queue metrics, resolution times, satisfaction scores. Identify trends and bottlenecks.
Bi-directional sync with ServiceNow, Jira Service Management, Freshservice. Unified ticket history.
Complete log of every action. Who requested, who approved, what changed. Compliance-ready.
Resolve common IT issues instantly through self-service automation while routing complex problems to the right humans with full context
Inputs: Employee requests via Slack/Teams, HRIS data, Active Directory, identity providers, ITSM tickets, policy rules
Outputs: Resolved tickets, provisioned access, reset credentials, escalated issues with context, satisfaction surveys, audit logs
Escalate to IT team when: identity verification fails 3x, issue outside defined categories, security concern detected, user requests human, manager approval denied, hardware problem confirmed
Pay once. Own the asset. Full source code on Google ADK. Deploy, modify, extend.
Employee conversations, access requests, and resolution history never leave your infrastructure.
New integrations, security patches, and knowledge base updates. You own agents; you subscribe to safety.
Configure issue categories, approval workflows, and escalation rules for your organization.
Deploy the IT Helpdesk Agent on your infrastructure. 24/7 support. Instant resolution. Happy employees.
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