Handle routine queries—policy questions, benefits inquiries, leave requests—with instant, policy-aligned responses. Escalate complex issues with full context. Your knowledge base updates the moment policies change. 24/7 support without the SaaS bill.
"I have two HR business partners supporting 800 employees. They spend half their day answering 'how do I change my address' and 'when is open enrollment.' It's not sustainable."
— VP of People Operations, Mid-Market Tech
Deploy an AI helpdesk that knows your policies, your benefits, and your processes—and answers employee questions instantly, accurately, and consistently.
Responds in seconds, not days. Pulls answers directly from your policy documents, benefits guides, and HR systems. No hallucinations—only policy-verified responses.
Knows who's asking. "How much PTO do I have?" gets a personalized answer based on that employee's actual balance, tenure, and location-specific policies.
Recognizes when to hand off to a human. Escalates complex issues with full conversation context so HR doesn't start from scratch. Knows its limits.
Your APAC team has questions at 3am Eastern. Your EU team needs answers during their morning. HR is asleep.
"Hi Priya! Your India-specific leave balance is 18 days remaining. For the Diwali holiday, the Mumbai office follows the India Public Holiday calendar—you'll have Nov 12-14 off. Want me to help you request additional days around those dates?"
Open enrollment generates 500+ questions in two weeks. Same questions, over and over. HR can't keep up.
"Open enrollment runs Nov 1-15. Based on your current elections, here's what changes if you do nothing: [summary]. Key differences between Gold and Silver plans: [comparison]. Your current premium is $450/month; Gold would be $520. Want me to walk you through the comparison tool?"
You just changed the remote work policy. Now you need to update the wiki, the FAQ, the employee handbook, and train HR on the new answers.
"Policy update detected: Remote Work Policy v2.3 uploaded. I've indexed the changes. Employees can now work remotely up to 3 days/week (previously 2). Manager approval required for full-remote arrangements. Ready to answer questions with the new policy immediately."
Employees have sensitive questions—mental health benefits, domestic partner coverage, ADA accommodations—but hesitate to ask HR directly.
"Our EAP provides 8 free counseling sessions per year through Lyra Health. Sessions are completely confidential—no information is shared with your manager or HR. You can book directly at [link] without going through anyone. Would you like information on other mental health resources?"
Ingests your employee handbook, benefits guides, and policy documents. Answers from your actual policies, not generic templates.
Integrates with HRIS to personalize answers. Knows employee's location, tenure, department, and benefits elections.
When you upload a new policy, answers update immediately. No manual FAQ maintenance required.
Recognizes complex or sensitive issues. Routes to appropriate HR person with full conversation context.
Handles location-specific policies, benefits, and holidays. Answers appropriately for US, UK, Germany, India, etc.
Responds in employee's preferred language. Supports English, Spanish, French, German, Japanese, and more.
See what employees are asking about. Identify policy gaps, confusion points, and trending topics.
Provides direct links to forms, systems, and resources. "Here's the link to update your W-4 in Workday."
Complete log of all conversations for compliance. Know exactly what information employees received.
A clear charter, defined triggers, and agreed levels of human oversight—structured for enterprise deployment.
Inputs – Employee questions via chat/email, policy documents, benefits guides, employee profile data, leave balances
Outputs – Policy answers with citations, personalized benefit information, process guidance, form links, escalation tickets with context
Escalate to HR when: question not covered by policy docs, employee relations issues, exception requests, sensitive personal situations, compliance concerns
Pay once. Own the asset. Full source code on Google ADK. Deploy, modify, extend.
Employee questions about benefits, leave, and sensitive topics never leave your infrastructure.
Security updates, model compatibility, and integration maintenance. You own agents; you subscribe to safety.
Add new policy documents, customize tone, configure location-specific rules. No engineering required.
Deploy HR Helpdesk on your infrastructure. Employees get answers in seconds. HR gets their time back. No SaaS vendor between you and your people.
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