Your employees ask questions in plain English. The agent finds answers from your actual documents—policies, manuals, contracts, research—and responds with citations they can verify.
"We have 10,000 pages of documentation. But when someone asks a question, we still Slack the one person who knows."
— Director of Operations, Financial Services
The agent reads your documents so your people don't have to.
No search syntax. No keyword guessing. Just ask the question the way you'd ask a colleague. "What's our policy on remote work for contractors?"
The agent doesn't make things up. It searches your actual documents—policies, contracts, manuals, research—and synthesizes what it finds into a clear answer.
Every answer includes references to the specific documents and sections. Users can verify claims and dig deeper. No black box. No hallucinations.
Real scenarios where the Knowledge Agent transforms how teams work.
Support agents handle complex product questions by asking the Knowledge Agent instead of escalating. The agent searches product manuals, FAQs, and knowledge base articles to provide accurate answers instantly.
"Can Enterprise plan customers integrate with Salesforce using SSO?"
Employees ask about PTO, benefits, expense policies, and remote work guidelines. The agent searches HR policies and employee handbooks to give accurate, consistent answers every time.
"How many days of bereavement leave do I get for a grandparent?"
Legal teams query across contracts, compliance frameworks, and regulatory filings. Find obligations, identify conflicts, and locate relevant precedents without reading thousands of pages.
"Which vendor contracts have data residency requirements for EU customers?"
Engineers ask questions about codebases, API documentation, and architecture decisions. New team members onboard faster by asking the agent instead of interrupting senior developers.
"How does our payment service handle failed webhooks?"
Analysts query across market research, industry reports, and competitive intelligence. Synthesize findings from dozens of documents in seconds instead of hours.
"What are the key trends in enterprise AI adoption from our Q3 research?"
Sales reps ask about pricing tiers, discount policies, and contract terms during calls. Get instant, accurate answers without putting the customer on hold.
"What's the maximum discount we can offer on a 3-year enterprise deal?"
PDFs, Word docs, PowerPoints, HTML, Markdown, Confluence pages, SharePoint files—all searchable from one interface.
Finds answers by meaning, not keywords. "What's our refund policy?" finds relevant content even if "refund" isn't in the document.
Every answer links to specific documents and sections. Users can verify and explore further.
Maintains conversation context. "What about for contractors?" works naturally after asking about employees.
When documents change, the knowledge base updates automatically. Answers always reflect current policies.
Respects your existing permissions. Users only get answers from documents they're authorized to see.
Index documents from wherever they live.
Deploy the Knowledge Agent on your infrastructure. Your documents stay in your control. Your people get the answers they need.
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